Legal

Data Deletion

Last updated: 22 October 2026

You can ask us to delete your account and the data stored in any Sanchalio product, including Brokiva, at any time. This page explains how to make a request, what gets deleted, and how long it takes. It also serves as our data deletion instructions for apps connected through Meta (Facebook and WhatsApp).

1. Before you request deletion

  • Deletion is permanent and cannot be undone.
  • If you want to keep a copy of your records, export or download them from your account first.
  • Cancel any active subscription from your billing settings so no further payments are taken.
  • If you are a team member rather than the workspace owner, ask your workspace owner to remove you, or contact us directly.

2. How to request deletion

  1. Send an email to hello@sanchalio.com from the email address registered on your account.
  2. Use the subject line Data deletion request.
  3. Mention the product you use (for example, Brokiva) and your workspace or business name.
  4. State whether you want your entire account deleted or only specific information.

We will reply to confirm we received your request. If we cannot verify that the request comes from the account owner, we may ask for additional confirmation to protect your data.

3. Removing a WhatsApp or Facebook connection

If you connected WhatsApp through Meta, you can disconnect it from the WhatsApp section of your account at any time. This stops message sending and receiving and removes the stored access token. You can also remove the app from your Facebook account under Settings, then Business Integrations. To delete the message history stored with us, send a deletion request as described above.

4. What we delete

  • Your account and profile details, including name, email, phone number, photo and logo.
  • All business records in your workspace, such as properties, leads, contacts, deals, visits, rentals and notes.
  • Uploaded files and documents, and property photos and videos.
  • WhatsApp connection details, access tokens, templates and stored message history.
  • Team member access to your workspace.

5. What we may keep

  • Payment, invoice and tax records, which Indian law requires us to keep for a set period. These are kept securely and used only for legal and accounting purposes.
  • Limited records needed to prevent fraud, resolve disputes or comply with a legal request.
  • Copies in encrypted backups, which are overwritten automatically in the normal backup cycle and are not used to restore your data once deleted.

6. How long it takes

We confirm receipt within two working days and complete deletion within 30 days of verifying your request. We will email you once deletion is complete.

7. Contact us

If you have any questions about this policy, write to us at hello@sanchalio.com. We aim to reply within two working days.